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FotoConnection Bait and Switch
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May 8, 2008 FotoConnection complaint by Coven911 |
Well, having had a bad experience with another online retailer I went looking for another Rebel EOS XTi body. I ran across FotoConnection, and saw the price of $449.00 for the body and went hmmm.
I called up and asked if the item was in stock. Yes it is. YEAH! I asked the current price for the camera body, and was given the same price.
Of course, this took about 2 minutes, it was confusing, the item was in stock, but it took the person that long to find the price out.
Maybe he is having a bad day, or his computer is lagging. Ok, I would like to purchase one. Ok sir, we can do that.
I am put through to another individual, with much noise in the background, leading me to think of a boiler room operation. "Yes, I would like to purchase the Canon Rebel XTi." I am then asked "Would you like the 2 or 4 hour battery with that?"
"But, a battery comes with that." "Yes sir, but it lasts only 15 minutes." "Oh, did I forget to tell you that I already own a Canon EOS XT and KNOW that the battery lasts more than 15 minutes? I can see that you are like a few other places on the net, thank you, have a nice day!"
This would be a very good company to REALLY do you homework on.
Yes, let the buyer beware!
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1. Written by Kim in Grand Rapids MI, on 15-05-2008 11:57
on 04/14/08 I bought a Nikon D40 Camera with a two lense package on line. I received my confirmation at time of purchase. I then got an email today asking to contact Foto Connection. I called it and then was told "it would be better to buy one with a DX lense and that was available for about 100 more and what I ordered was a plastic body and not a good camera" I asked do you not have available what I bought? Was told no it is out of stock but he could do me a favor and sell me an upgrade for about $70.00 more. I told him is this not a bait and switch? He said no and if I wanted the deal yes or no. I told him no. So, I go on line and guess what it says in stock. This is a form of bait and switch. They will not listen to you and just want your money and run. I will be filing a complaint with the michigan attorney general.
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