1. Written by Cameron T., on 14-04-2008 18:19
I completely agree. I tried ordering a Canon Rebel XTi from this place. 30 Minutes after placing the order, I received a phone call from one of their sales reps to "confirm" my order, but it was actually an attempt to upsell me on a battery that I was told "wasn't included with the package." This seemed odd to me, so I went to the website with the guy on the phone and told him the description clearly showed there was a battery included with the order. He told me this was a one time use battery that is meant to get me started. When I asked him why it also stated that a charger came with the battery, i was then told that i could only charge the battery up to three times, to which i told him "then it's not a one time use battery then, is it?" He then tried to sell me a new lens for the camera and I told him to just send me what I ordered and nothing more. I was told it would ship that day. The next day, I received another phone call trying to pull the same crap, but this time I was offered a "great package" for $99 to get a warranty, better bag, tripod, lenses, and all this other rediculous stuff. I told the guy no, and he then told me I needed to buy a warranty to cover the camera, especially since it was fragile and made of plastic. I asked him what he meant, and he then told me that the camera was the INTERNATIONAL model (i.e., grey market) and that the US version was made of metal and I would have to pay $99 more to upgrade to the US version. I told him to cancel my order because that isn't what I ordered, to which he panicked and said he would upgrade it for free and throw in all the other stuff. I told him fine and got off the phone, but felt uneasy about the whole thing. I called back and said I wanted my order cancelled. I was transferred to 3 different people, then finally was put on with this *** who treated me like I was an idiot for cancelling. He then told me he was going to charge me a 15% restocking fee. I asked him how he could do that when my card had never been charged and the order had never gone to the shipping floor (both of which were the only stipulations listed in their policies that justified that charge). He then threatened me with a 25% restocking fee (which is nowhere to be found on the website). When I was trying to tell him what his website said, he was on the other side singing "sorry" while I was talking! I felt like I was talking to a 5 year old! I ended up having to cancel my credit card so they couldn't charge anything.
This place is the most wretched thing I have ever had the displeasure of dealing with. I would rather be mauled to death by a squirrel than ever deal with them again.
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