I asked a friend to purchase a camera for me as www.fotoconnection.com does not accept international credit cards.
Their website offers a seemingly great deal as you will see from the link. http://www.fotoconnection.com/p72218-panasonic-dmc-fz18k-black-package-1-uv-filter.html
You will also notice that it clearly mentions thats 'whats in the packages' is
Panasonic DMC-FZ18K Lumix 8.1 MP Digital Camera with 18x Optical Zoom, Intelligent Auto Technology, 28mm Wide-Angle LEICA Lens and 2.5" Diagonal LCD in Black (included with the main item plus all the items below):
• Rechargeable Lithium-Ion Battery Pack
• Battery Charger
• USB Cable
• A/V Cable
• Lens Cap
• Lens Hood & Adaptor
• Wrist Strap
• Software CD-ROM (Lumix Simple Viewer, PhotofunStudio, SILKYPIX Developer Studio, ArcSoft MediaImpression, ArcSoft PanoramaMaker USB Driver)
• User Guide
BUT soon after placing the order and giving the credit card details we got a call from TOM insisting that there is no battery provided with the pack. TOM kindly agrees to provide abattery for $ 79 only/- WOW. Except when we receive the package the manual states that as part of the standard accessories is SURPRISE SURPRISE YES YOU GUESSED IT THE BATTERY THAT WE PAID $79 FOR. Now I assume that since I paid $79 additionally I should have got 2 batteries right? But no. TOM tells me 'forget the other battery' and if you want your money back i'll give you a dollar.
Not only that but the Full size tripod offered is a MINI 6 in high it fits on my palm. YAY.
So tell me what action can be taken against such a company? How is it still functioning after all the complaints against it?
Monetary Loss: $79.