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Hi,

I asked a friend to purchase a camera for me as www.fotoconnection.com does not accept international credit cards.

Their website offers a seemingly great deal as you will see from the link. http://www.fotoconnection.com/p72218-panasonic-dmc-fz18k-black-package-1-uv-filter.html

You will also notice that it clearly mentions thats 'whats in the packages' is

Panasonic DMC-FZ18K Lumix 8.1 MP Digital Camera with 18x Optical Zoom, Intelligent Auto Technology, 28mm Wide-Angle LEICA Lens and 2.5" Diagonal LCD in Black (included with the main item plus all the items below):

• Rechargeable Lithium-Ion Battery Pack

• Battery Charger

• USB Cable

• A/V Cable

• Lens Cap

• Lens Hood & Adaptor

• Wrist Strap

• Software CD-ROM (Lumix Simple Viewer, PhotofunStudio, SILKYPIX Developer Studio, ArcSoft MediaImpression, ArcSoft PanoramaMaker USB Driver)

• User Guide

BUT soon after placing the order and giving the credit card details we got a call from TOM insisting that there is no battery provided with the pack. TOM kindly agrees to provide abattery for $ 79 only/- WOW. Except when we receive the package the manual states that as part of the standard accessories is SURPRISE SURPRISE YES YOU GUESSED IT THE BATTERY THAT WE PAID $79 FOR. Now I assume that since I paid $79 additionally I should have got 2 batteries right? But no. TOM tells me 'forget the other battery' and if you want your money back i'll give you a dollar.

Not only that but the Full size tripod offered is a MINI 6 in high it fits on my palm. YAY.

So tell me what action can be taken against such a company? How is it still functioning after all the complaints against it?

Monetary Loss: $79.

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Anonymous
#32262

Well I complained to BBB but they haven't responded to them either.

Anonymous
#32114

I'm trying to figure out how in the heck they are still in operation as well.

Sincerely-

Another Screwed One

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